Vision, Mission & Values

Vision
To be respected for Excellence in Patient Care and most trusted for personalized coordinated care.

Mission
To improve the health and healing of the people and community serve.

Our Values – Our values are at the heart of everything we do. They guide how we care for our patients and their families, how we interact with each other and how we shape the future of our organization. We expect our executive team to be role models and to live these values in the way they lead Dhawan Hospital. In turn, we expect to see these same values and behaviours being replicated across the organization by all staff so that they are more than just words on the piece of paper and become the cornerstone of our culture. There is clear evidence to demonstrate the link between staff that have a positive experience at work with better patient care and outcomes. By living our values we can help ensure that Dhawan Hospital is a fantastic place both to work and be treated, and an organization of which we can all be proud. 

Caring - Caring for patients makes serious demands on staff – both physically and emotionally. We believe that caring is central to the practice of nursing. We also believe that the act of caring goes beyond providing for a patient's physical health and comfort to encompass a range of additional factors. Our Philosophy of Care states that our nurses:

• Deliver both patient-centered and patient-driven care.
• Have a unique relationship with their patients as providers of care.
• Work with patients' spouses, families, and loved ones to ensure their patients receive the best possible care.
• Help their patients manage the physical and emotional responses to their health and illness.
• Consider the life experiences of their patients.
• Value their patients' cultural and spiritual beliefs.
• Protect their patients from injury and harm.
• Maintain the privacy and confidentiality of their patients.
• Support the optimal functioning of their patients.
• Ensure continuity of care across healthcare settings.

Integrity - Our actions tell the society what Dhawan Hospital is and what we stand for. We act ethically and responsibly in everything we do and hold ourselves accountable for our behavior. We bring respect, openness and honesty to our encounters with patients, families and coworkers and support the well-being of the communities we serve.

Safety - Patients and families have placed their lives and health in our hands. At Dhawan Hospital our first priority - and the rule of medicine - is to protect them from harm. We believe that maintaining the highest safety standards are critical to delivering high-quality care and that a safe workplace protects us all.

Excellence - In Dhawan Hospital, only the best will do. We work as a team to bring experience, advanced technology and best practices to bear in providing the highest-quality care for our patients and families. We devote ourselves to continuous improvement, excellence, professionalism and innovation in our work.

Standards - By setting and surpassing higher standards, we will continue to build a smarter, faster, more efficient organization that delivers excellent, appropriate care in the right place at the right time.

Courtesy – A patient (or his/her representative) has the right to be treated with courtesy and respect, with appreciation of his individual dignity, and with protection of his need for privacy. It is our goal to make you as comfortable as possible during your stay with us at Dhawan Hospital.